Alibaba Cloud - Host City

Alibaba Cloud – the digital magic of the sports industry

Kevin Li speaking at Host City 2021

Alibaba Cloud, founded in 2009, is a global leader in cloud computing and artificial intelligence, providing services to thousands of enterprises, developers and government organisations in more than 200 countries and regions. Committed to the success of its customers, Alibaba Cloud provides reliable and high security cloud computing and digital technology capabilities as part of its online solutions.

“We are focusing on sustainable development and innovation,” Kevin Li, Head of International Sports Industry Department, Alibaba Cloud Intelligence said at Host City on 7 December 2021.

According to IDC and Gartner, Alibaba Cloud is the number one public cloud provider in China and APAC, and number three in the world.

In January 2017 Alibaba Cloud became the official cloud services partner of the Olympics.

“Since then we have been continuously supporting to drive the digital transformation of the Olympics,” said Li.

In 2018 Alibaba unveiled the cloud data centre for the Beijing 2022 Olympic Winter Games and OBS Cloud with Olympic Broadcasting Services. In 2019 Alibaba Cloud became the official partner of the Hangzhou 2022 Asian Games and helped to support the first Asian games on cloud. And in 2020, Alibaba Cloud announced its support of Le Club Paris 2024 to enable fans to interact and engage with the Olympics. And in 2021, the most important milestone was to support Tokyo 2020 Olympic Games, which was delivered for the first time on cloud.

“Our teams are working to provide cloud technology support to Beijing 2022 Winter Olympic Games, which will take place in February 2022. As a worldwide Olympic partner we share a vision with the IOC of using cloud technology and digital intelligence to improve the decision making of Games operations and create unique digital journey experience of Olympic sports fans.

“We believe technology will make the Games more inclusive and accessible to people of different genders, races and age around the world, all united by the Games."

 

Breakthroughs at Tokyo 2020

“When we look back at Tokyo 2020, breakthroughs in digitalisation were made at every moment fuelled by leading cloud-based technologies through Alibaba Cloud in partnership with IOC,” said Li.

“Alibaba helped IOC to integrate official digital channels of the Olympic games into the new olympics.com platform.

“Alibaba and the IOC released the cloud press conference platform, enabling the media to easily watch all press conferences on the cloud.

“We launched the cloud intelligence heatstroke prediction system with the Tokyo organising committee, to reduce the probability of a heatstroke.

“Alibaba Cloud supported OBS to launch the Olympic broadcasting cloud for the first time, using cloud technology to fully support ultra high definition and high dynamic Olympic broadcasting services.

“Through the digital cloud cheer platform, Make the Beat, we can cheer on the cloud and encourage athletes from all countries.

 

Digital operation, competition, communication and experience

“When we overview all these digital innovations based on practices by Alibaba Cloud in the Olympic Games, we can identify four domains in more general sports digitalisation. The four domains are: digital operation, digital competition, digital communication and digital experience. Each domain is composed with corresponding business solutions for specific stakeholders respectively.

“Digital operation will improve the operational efficiency of organising committees to make the events more sustainable. Digital competition will strengthen the position of athletes are at the heart of the Olympic movement both on and off the field of play.

“Digital communication is aimed to reorganise accounting workflow through digital technology. Olympics.com is one of the fruitful achievements. The converged media channel has delivered extended engagement for all fans during the Olympic Games, which will reinforce and promote the Olympic values which are more important and powerful than ever.

“Digital experience will establish the seamless Games journey experience to improve fans’ engagement before, during and after the Games.”

 

More value to host cities

“As TOP partner, Alibaba Cloud keeps collaborating with stakeholders of Olympic Games from Pyeongchang, Tokyo and Beijing to the coming Milano-Cortina, Paris and Los Angeles Games to support IOC’s digital strategy to facilitate the successful Games delivery and strengthen the uniqueness and universality of every brilliant Olympic Games.

“These practices could deeply involve the TOP Partner’s expertise and resources into the programmes and activities of the Olympic movement.

“Alibaba Cloud stands with the IOC, organising committees, IFs, sponsors and other partners to make digital technology – especially the cloud, which is hosting all core Games services – as a powerful source to enable the events to be more connected, more efficient, more secure and more engaging.

“It will be helpful to establish dynamic sports games with unprecedented experience and a reduced carbon footprint of the Games.

“Digital solutions rely on cloud technology that bring more value to the host cities of Games. From the faster sports industry development to more efficient city operations it is expected that host cities will witness the smart capability, building and developing of transportation, touring, medical, governance and many other aspects.

“Alibaba Cloud can work such digital magic into our cloud products and services, the comprehensive cloud solutions will create value and be the enabler of sports industry digitalisation. Cooperating with other sports partners, fans and stakeholders globally, I believe we can seize opportunities of digitalisation and contribute to shaping the post-pandemic world by working together with the sports community to strengthen the Olympic values.

“Stronger together: let us send our best wishes to all athletes and fans of the coming Beijing 2022 Olympic Games.”

This article is based on Kevin Li’s presentation, The digital transformation of the Olympic Games, at Host City 2021

Alibaba Cloud launches collaboration platform for sports events

Alibaba Cloud, the digital technology and intelligence backbone of Alibaba Group, unveiled at Apsara Conference 2021 Premium DingTalk for Sports Games, a digital solution aimed at streamlining the organization and communications for large-scale sports events. The new solution will be used for the 2022 Asian Games, to be held in Hangzhou next September, serving over 100,000 participants from across the world.

Leveraging DingTalk's established cloud-based enterprise collaboration platform, the new sports solution provides a one-stop collaboration tool to connect stakeholders at all stages of the event hosting lifecycle – from organizers and suppliers to volunteers and venue operators – enhancing the operational efficiency of sports events.

"Alibaba Cloud's ambition is to transform the experience of sports in the digital era. As part of our continued efforts to achieve this goal, our new DingTalk solution is designed to help users manage and operate large-scale sports events in a more structured manner, leveraging DingTalk as an enterprise collaboration tool as well as utilizing our cutting-edge cloud technologies and infrastructure," said Selina Yuan, General Manager of International Business Unit, Alibaba Cloud Intelligence.

"Following our success in delivering technological solutions and services to digitalize the Olympics Games Tokyo 2020, we are excited about the opportunity to support the upcoming 2022 Asian Games in Hangzhou."

This solution allows different groups of event participants to join the platform through a single gateway, from anytime and anywhere. Organizers can manage these groups individually through a back-end platform, streamlining workflows while facilitating effective communications within and between groups.

To help event participants including volunteers and venue operators from across the world better communicate with each other, the platform also provides instantaneous multi-language translation, remote video conferencing and many other functions to ensure smooth and real-time information exchange.

"At DingTalk, we are aiming to facilitate the digitalization of organizations and corporations. With the launch of Premium DingTalk for Sports Games and our upcoming cooperation with the 2022 Asian Games in Hangzhou, we are ready to provide the latest in digital platform services to global sporting event organizers," said Alex Li, Vice President of DingTalk.

Other sports solutions unveiled during Apsara Conference 2021, held from October 19-22, include an AI-based simulation training solution for volunteers, which can provide virtual training for event volunteers in a cost-effective manner.

Based on AI algorithms, robots create an immersive training environment by simulating scenarios in the real world and generate insights into trainees' achievements using a standardized and systematic ranking system. By analyzing training insights, these AI robots offer real-time feedback to volunteers and provide tailored retraining sessions to help them improve performance.

Moreover, Alibaba Cloud launched a cloud-based ticketing system to optimize digital ticketing services at sporting events. This was adapted from a customer service system that was previously used by Alibaba Group marketplaces such as Taobao and Tmall. When a game needs to be rescheduled, the system, backed by Alibaba Cloud's conversational AI technology, automatically informs ticket holders and handles refund requests.

Alibaba's innovative AI technology and rich business scenarios make it a pioneer in the industry. Alibaba was named a Major Player by International Data Corporation (IDC) MarketScape, in its worldwide conversational AI 2021 vendor assessment. Alibaba is included in the analysis for the first time for its strong and capable conversational AI capabilities and industry expertise.

Alibaba Cloud has been committed to promoting the digitalization of sports in recent years. It also launched various cloud-based solutions and services to support the digital transformation of the Olympic Games during Tokyo 2020. These included Alibaba Cloud Pin, a cloud-based digital pin that enables media professionals to engage with each other in a safe and interactive manner, and an intelligent ear-worn device that helped onsite staff reduce the risk of getting heatstroke during the summer in Tokyo.

 

About Alibaba Cloud

Established in 2009, Alibaba Cloud (www.alibabacloud.com) is the digital technology and intelligence backbone of Alibaba Group. It offers a complete suite of cloud services to customers worldwide, including elastic computing, database, storage, network virtualization services, large-scale computing, security, management and application services, big data analytics, a machine learning platform and IoT services. Alibaba Cloud is China's leading provider of public cloud services by revenue in 2019, including PaaS and IaaS services, according to IDC. Alibaba Group is the world's third leading and Asia Pacific's leading IaaS provider by revenue in 2020 in U.S. dollars, according to Gartner's April 2021 report.

 

Watch Kevin Li, Head of International Sports Industry Department, Alibaba Cloud Intelligence presenting at Host City 2021 on “The Digital Transformation of the Olympics” here